How we work
Together, we create a unified team by pairing our technical expertise with your program knowledge.
18F partners with federal agencies to help you deliver exceptional digital experiences that address your strategic initiatives. Each engagement is structured as a close partnership between an 18F team and your agency. Our work together is guided by understanding the needs of users, testing to validate hypotheses, shipping often, and making our work open to the public. Learn a little bit more below or find more information in the 18F Partnership Principles and the U.S. Digital Services Playbook.
Civil servants have tremendous knowledge about what it takes to achieve their agency’s mission. We build successful partnerships by pairing our technical expertise with your experience.
We listen to real users to understand their needs and build things that will be useful to them — without sacrificing technical or regulatory requirements.
We use proven private-sector techniques to test assumptions, make improvements, and move fast. We pay careful attention to what succeeds, and use metrics and feedback to inform what we build.
Our projects are designed and built in public. That means open source, open data, and open APIs. Working transparently helps us build stronger services and save government resources while properly protecting sensitive information.
Below are a number of technical guides we’ve created for 18F. They help us bring these principles into our day-to-day work and may be helpful if your team would like to adopt similar methods. These guides, and all of 18F’s work, are in the worldwide public domain. You are free to copy and adapt them as you choose.